Six months ago I drove 8 hours from Illinois to Lil Lodges factory in Alabama. I was shocked by their huge indoor production facility and the quality of their cabins. I was shown many models to various stages of construction. I was able to inspect them and see the attention to detail. I placed an order for a custom cabin for my disabled mother. Per the agreement, I had to put half the money down when I ordered it - this covers for materials.
Due to personal changes and increased customer volume, I experienced a breakdown in communication and was promised things that were not entirely correct. Do know that the customer is responsible for blocking the unit and they do deliver the unit but if it is not a pull through spot or remotely open for them to back it up you may need to get a local manufacture home transport company to assist.
Despite having some issues with delays for delivery - one excepts that when you are in the construction business (ever built a new house?), I was very impressed with Andrea Butler who quickly returned my calls and emails. She provided good customer service and honored what previous employees had promised even though it may have been incorrect at the time. She also reached and made sure I was satisfied. I am happy with my new cabin. When I inspected it - again very impressed with detail and the quality and craftsmanship. Their builders should be proud of what they do.
I have not received any products or money to write this review. I believe that Lil Lodges provides a superior product to other cabins I looked at.
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Advertised vs Delivered|
|Diversity of Products or Services|
What I liked
- Andrea butlers quick resolution and personal service
What I disliked
- Reason of review:
- Good quality
- Product or service
- Lil Lodge Park Model Home
- Review category
- Home Construction and Repair
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